FAQ

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Just choose from the links below to find the
section that best describes you

I want to subscribe

Magazines – How do I know which ones I’ll get?

Each Stack delivery is a surprise, so there’s no way of knowing which magazines you’ll receive. But we can guarantee they’ll be top quality – take a look at the Stack roster to see for yourself.

Gifts – Can I buy Stack for somebody else?

It’s easy to buy Stack as a gift. Simply go to the subscribe page and click the button to say you’re buying the subscription for somebody else, and you’ll be able to enter the gift delivery details as well as your own billing details. We’ll send you confirmation of the subscription along with a gift card that you can fill out and give to your recipient.

Confirmation – How do I know my subscription is live?

You will receive a confirmation email from us within 24 hours of your subscription, and we’ll post a welcome letter to you within a few days (overseas subscribers should allow up to two weeks for delivery).

Overseas – Do you offer international delivery?

We can deliver magazines to you anywhere in the world. Just select your country from the drop down menu when you subscribe and we’ll update the costs so you can see exactly how much the subscription will cost.

Delivery times – When will my magazines arrive?

We aim to send out Stack deliveries in the first week of every month, and we keep subscribers updated via the blog and Twitter if that needs to change for any reason. Subscribers in the UK can expect their magazines to arrive within three days of the mailing, and all other deliveries are completed as quickly as possible. The following is a guide to transit times around the world:

3-6 working days
Western Europe and EU

4-8 working days
Australia
Brazil
Canada
Hong Kong
India
Israel
Japan
Malaysia
New Zealand
Russia
Singapore
South Africa
Turkey
UAE
USA

Subscribers in all other locations should allow 10-21 working days after posting for their magazines to arrive.

Payment – What payment options do you offer?

We can take payment in sterling, dollars and euros via our secure payment page. Subscribers in the UK can pay by Direct Debit (the cheapest, easiest and most reliable payment method), and all subscribers can choose to pay by credit/debit card, or by PayPal.

Opting out – What if I don’t want to receive some magazines?

We know that some people might not want to receive all the Stack titles, so it’s easy to opt out. For example, if you already subscribe to one of the Stack magazines, just email us to let us know and we’ll make sure we send you an alternative title. We recommend that you opt out of a maximum of two titles in order to enjoy the full Stack surprise.

Cancellation – What if I want to end my Stack subscription?

A Stack subscription is entirely risk free – you can cancel it at any time by emailing us stating your name and web ID, and your reason for cancelling. Any deliveries paid for but not yet sent out by Stack will be refunded.

Payments – How will Stack appear on my bank statement?

Payments to Stack will appear on your statement as Galleon CI Ltd, the trading name of our payment provider.

I'm already a subscriber

Renewals – How do I renew my subscription?

You can renew your subscription online at any time. Simply sign in using your Web ID, or if you don’t have an account set up, you can register your details. If you choose not to renew online you will receive notification of the need to renew your subscription in enough time to ensure you don’t miss any deliveries.

Changing address – How do I update my address details?

You can amend your delivery details online. Simply sign in using your Web ID, or if you don’t have an account set up you can register your details. Alternatively, you can send us an email or telephone us on +44 (0)1795 592 911.

Opting out – What if I don’t want to receive some magazines?

We know that some people might not want to receive all the Stack titles, so it’s easy to opt out. For example, if you already subscribe to one of the Stack magazines, just email us to let us know and we’ll make sure we send you an alternative title. We recommend that you opt out of a maximum of two titles in order to enjoy the full Stack surprise.

Delivery times – When will my magazines arrive?

We aim to send out Stack deliveries in the first week of every month, and we keep subscribers updated via the blog and Twitter if that needs to change for any reason. Subscribers in the UK can expect their magazines to arrive within three days of the mailing, and all other deliveries are completed as quickly as possible. The following is a guide to transit times around the world:

3-6 working days
Western Europe and EU

4-8 working days
Australia
Brazil
Canada
Hong Kong
India
Israel
Japan
Malaysia
New Zealand
Russia
Singapore
South Africa
Turkey
UAE
USA

Subscribers in all other locations should allow 10-21 working days after posting for their magazines to arrive.

Missing deliveries – What if I think I’ve missed a magazine?

In the unlikely event of a Stack delivery not reaching you, please email us to let us know. Our policy is to send out replacements if it seems that a delivery has been lost in the post, and on the very rare occurrence of persistent problems we’ll work with you to find a solution.

Cancellation – What if I want to end my Stack subscription?

A Stack subscription is entirely risk free – you can cancel it at any time by emailing us stating your name and web ID, and your reason for cancelling. Any deliveries paid for but not yet sent out by Stack will be refunded.

I have a different question

Distribution – How can I have my magazine considered for Stack?

We’re always looking for new magazines to add to the Stack selection. If you’d like to have your magazine considered for Stack, send us an email with the details and we’ll get back to you as soon as we can.

Internships – do you take work experience placements?

Not currently – if that changes at any point in the future we’ll announce it on the Stack blog.

Events – Where can I find information about upcoming events?

You can find details of upcoming Printout events at our Eventbrite page. For all other Stack-related events keep an eye on the blog.

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