Privacy

At Stack we always treat our customers’ and users’ personal data with the utmost respect. Any information you share with us will be kept safe and will only be used to provide the best possible service – we will never sell or otherwise trade your personal data with any other organisations. Read on if you’d like to know more about the ways in which we use your data…

Mandatory information

When you buy from us, you will need to provide personal information like name, email address, shipping and billing addresses. For subscriptions this information is stored securely by Chargebee, our subscriptions management provider, and is used to process payments and deliver magazines to you or your recipients. Read about Chargebee’s privacy policy.

For single purchases this information is stored securely on our own system, accessible only by Stack staff.

Shipping addresses and telephone numbers (for tracked orders only) are shared securely with Newsstand, our fulfilment provider, so that they can package and dispatch magazines via Royal Mail and DHL. Newsstand receive limited information from us and they will not use this information for any purpose other than packing and dispatching magazines. Read about Newsstand’s privacy policy.

From 25 May 2018, email addresses provided during the purchase process will only be used to contact you about your purchase. This includes automated emails from Chargebee, for example confirming a purchase, notifying you of the end of your subscription, or confirming a change to your details.

It also includes a monthly email sent to you or your recipient, confirming that a magazine is on its way. We use Mailchimp to manage these emails, and you can unsubscribe from them at any time by clicking the link at the bottom of the email. Read about Mailchimp’s privacy policy.

When you buy from us, you will need to provide payment details in one of the following forms:
– Card payment, processed by Stripe
– Direct Debit or bank payment, processed by GoCardless
– PayPal payment, processed by PayPal

Your payment details are processed and stored securely by the payment providers named above. Stack does not process or store your card or bank account details. Read about Stripe, GoCardless and PayPal’s privacy policies.

Optional information

When you subscribe to Stack you can choose to provide a telephone number. This information is stored securely by Chargebee, our subscriptions management provider, and is used to contact you or your recipient about the delivery of your magazines and the management of your subscription. Read about Chargebee’s privacy policy.

If you choose to provide your telephone number it will only ever be used to contact you regarding the management of your subscription, and it will never be used for marketing or other purposes.

You may also choose to sign up to our email newsletter, which includes magazine news and offers. We use Mailchimp to manage these emails, and you can unsubscribe from them at any time by clicking the link at the bottom of the email. Read about Mailchimp’s privacy policy.

Content

Our CMS (content management system) is provided by WordPress. Read WordPress’s privacy policy. We also use the following services to help present the content on Stack:
– Instagram
– Soundcloud
– Twitter
– Vimeo
– YouTube

Security

Our website uses https, which means that anything sent between your device and our servers will be encrypted. Our SSL certificate tells you that pages you visit on our website are provided by us. Our website is hosted on secure servers by MediaTemple and Webfaction.

Contact us

If you have any questions about our privacy policy, or the ways in which we use your data, please contact us on data@stackmagazines.com or call us on +44 (0)20 3865 4685.

Stack Magazines Ltd
Makerversity
Somerset House
London WC2R 1LA

Last updated on 16 May 2018

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